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CUSTOMER SERVICE
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Our jewellery pieces are available for purchase at Exquisites London, a boutique
in Richmond, London and Etsy, an online marketplace for all things handmade.
Please visit our store at the Etsy marketplace by clicking here. We can securely
accept money transfers and major credit cards through PayPal at our Etsy store.
You need to register at Etsy to purchase items but you do not need to have an
account with PayPal to pay for your items.
Shipping
We are able to ship most items within 48 hours of receiving your order and
complete payment. Due to the nature of custom orders or orders which require
resizing, this may not always be possible. If this occurs, we will contact you to let
you know the estimated shipping date.
We ship all of our packages via Royal Mail and all items are sent fully insured
with online tracking and delivery confirmation. Complimentary shipping is offered
for all orders of £150 and over. Shipping and handling charges are as follows:
Next Day Delivery - UK £5.00
Air Sure - Europe, USA & Rest of World £8.00
Return Policy
If you are not happy with any item you have purchased, you may return it to us
within 15 days of receipt. The item must be shipped to us in the original
packaging, in pristine condition and prepaid via insured mail. C.O.D.deliveries
are not accepted. We will credit you for the amount of the item minus the
shipping charges.
Any item you have custom ordered and/or resized is not returnable.
Custom Orders
We provide custom order and resizing as part of our services. Due to the
one-of-a-kind nature of our items, there may be some instances where we may
not be able to accommodate the resizing of a particular item.
Please contact us should you require any of these services.
Order Status
Please telephone or email us to inquire about the status of your order.
Email: customerservice@kumquatjewelry.com
Telephone: + 44 (0) 759 047 889
Order Information
You may cancel your order within 48 hours by contacting us.
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